// Topic
On-Call
2 posts
- What a 3 AM Outage Taught Me About Incident Management
Good incident response is not about preventing failure. It is about failing well. Lessons from a decade of on-call, including NATO and telecom-scale operations.
Your Incident Process Will Break at 15 People. Here's What to Do.
What I learned building incident management at the fintech startup — from five people shouting across a room to actual structured response.